Shipping and Returns

Shipping Information

Shipping costs are calculated automatically by the Shopping Cart at checkout.

Online purchases are shipped anywhere within Australia using Australia Post. Standard tracking on all parcels and delivery (3-7 days).

For faster delivery (when you need your order in a hurry), please call the Salon Store to arrange express and courier deliveries. Phone: (03) 9077 7676.

Returns Policy

Hair extensions are considered hygiene-sensitive products, so once the seal has been broken on the packaging or the extensions worn, they can not be refunded or exchanged.

You would never want to buy hair extensions that had been touched or worn by someone else; and that’s why we take precautions with the hygiene and personal safety of our clients who purchase from us.

Unopened hair extensions that have not been taken out of their packaging that are returned within 7 business days (from the day on which you received your order) will be exchanged.

How to Return Your Order

  • Please call CitiHair (03) 9077 7676 to let us know you wish to return your order
  • Pack the item you are returning in the original packaging with a copy of your invoice
  • When you are exchanging for a different colour, include a note with the new colour you want
  • When exchanging for a different installation method, include a note that explains what you want in exchange
  • Send your return to CitiHair – you are responsible for all return shipping costs and tracking (to avoid lost returns)
  • The exchanged items will be sent to you as soon as your returned parcel is received

Absolutely NO refunds and NO exchanges can be made after installation of hair extensions – including Clip-Ins, HALO hair extensions and Flip-in extensions.

Please note, that parcels sent without first contacting us will be denied as returned orders.